Frequent questions

To order the products selected from the catalogue or to settle individual import of parts for construction machinery, contact us by phone or email.

When contacted, we will agree upon all details of the order: we will inform you about the products availability, settle upon the method and deadline of delivery, calculate the final price together with shipment costs. If needed, we will provide professional advise on selection of suitable fuel injections or injection pumps.

The standard order completion time is 3 days, but it may be extended if products not in stock have to be imported.

Learn more about order completion and terms and conditions of sales in the offer tab (injection pumps).

We provide 12-month warranty on the original parts on offer and 6-month warranty in the case of substitutional products.

If within the warranty period product defects are evidenced, report your warranty claim onto the email address biuro@hmp.olsztyn.pl. Provide detailed description of the defect and support it with a clear photo of the faulty product, as well as a copy of VAT invoice confirming the purchase (and purchase date) of the product at our company.

When we collect the claim, you might have to send the faulty product to our company’s seat.

We reserve 14 days to process a claim, counting from the date of its collection. Depending on the type of damage we will decide if we accept the product for free-of-charge repair or exchange it with a new one. Reimbursement of cost of the purchased product is also possible.

More information is available in the offer tab (injection pumps).

The warranty liability covers defects stemming from incorrect manufacture of the product.

The warranty does not cover:

  • defects resulting from natural wear and tear of parts and components,
  • damages resulting from incorrect use, operation, service or storage, as well as incorrect assembly,
  • defects resulting from influence of external factors.

If you want to learn more, feel free to contact us we will gladly provide you with all the information necessary.